TY  - JOUR
AB  - Purpose– By analyzing and comparing industry and business best practice, processes can be optimized and become more successful mainly because efficiency and competitiveness increase. This paper aims to focus on some examples.Design/methodology/approach– Case studies are used to show knowledge exchange in the pharmaceutical industry. Best practice solutions were identified in two companies using a benchmarking method and five‐stage model.Findings– Despite large administrations, there is much potential regarding business process organization. This project makes it possible for participants to fully understand their business processes. The benchmarking method gives an opportunity to critically analyze value chains (a string of companies or players working together to satisfy market demands for a special product).Practical implications– Knowledge exchange is interesting for companies that like to be global players. Benchmarking supports information exchange and improves competitive ability between different enterprises. Findings suggest that the five‐stage model improves efficiency and effectiveness. Furthermore, the model increases the chances for reaching targets. The method gives security to partners that did not have benchmarking experience.Originality/value– The study identifies new quality management procedures. Process management and especially benchmarking is shown to support pharmaceutical industry improvements.
VL  - 23
IS  - 8
SN  - 0952-6862
DO  - 10.1108/09526861011081813
UR  - https://doi.org/10.1108/09526861011081813
AU  - Jochem Roland
AU  - Landgraf Katja
PY  - 2010
Y1  - 2010/01/01
TI  - Quality management benchmarking: FDA compliance in pharmaceutical industry
T2  - International Journal of Health Care Quality Assurance
PB  - Emerald Group Publishing Limited
SP  - 690
EP  - 698
Y2  - 2024/04/23
ER  -