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Health care accreditation surveyor styles typology

David Greenfield (Centre for Clinical Governance Research, University of New South Wales, Sydney, Australia)
Jeffrey Braithwaite (Centre for Clinical Governance Research, University of New South Wales, Sydney, Australia)
Marjorie Pawsey (Centre for Clinical Governance Research, University of New South Wales, Sydney, Australia)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 18 July 2008

Abstract

Purpose

This paper aims to investigate how health care accreditation surveyors enact their role with a view to identifying a surveyor styles typology.

Design/methodology/approach

This study was conducted in two phases. First, observational research was used to examine the conduct of a small survey team during the 2005 accreditation survey of a rural health service in Australia. The survey team was from the Australian Council on Healthcare Standards (ACHS), the major health care accreditation agency in Australia. Second, the emerging typology was reviewed by an expert panel of ACHS surveyors.

Findings

A typology comprising three unique surveyor styles is identified – interrogator; explorer; and discusser. Additionally, a further style, the questioner, is hypothesised.

Research limitation/implications

The typology has application for development by accreditation agencies to be used with surveyors as a self‐reflection tool to improve learning and development. The knowledge gained about surveyors' styles can be used to match more effectively survey teams to organisations seeking accreditation. Further research is necessary to confirm these styles and examine whether other styles are apparent.

Originality/value

This study is an important step in examining the conduct of surveyors and opening up health care accreditation surveyor inter‐rater reliability for further investigation.

Keywords

Citation

Greenfield, D., Braithwaite, J. and Pawsey, M. (2008), "Health care accreditation surveyor styles typology", International Journal of Health Care Quality Assurance, Vol. 21 No. 5, pp. 435-443. https://doi.org/10.1108/09526860810890422

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited