TY  - JOUR
AB  - Purpose– The purpose of this paper is to identify the factors that contribute to the success or failure of quality assurance programs implemented by Israeli managed care health plans.Design/methodology/approach– An in‐depth study of seven quality assurance programs was conducted, comparing successful with unsuccessful ones using the comparative “case study” method. Employing a semi‐structured questionnaire, 42 program directors and professionals in the field were interviewed.Findings– A number of factors associated with the programs' success emerged. Those external to the program included: ongoing management support, resource allocation, information system support and perceived financial benefit for the organization. Internal factors included: leadership, perceived problem's importance, laying the groundwork in the field, involving field staff in planning and implementation and staff motivation.Originality/value– The study provides insights into ways to encourage the implementation of successful quality assurance programs in the special organizational context of managed care health plans. As the implementation relies heavily on data, one important precondition is the development of computerized information systems to facilitate ongoing data collection. It is also necessary from the planning stage to take into account organizational factors that affect success.
VL  - 21
IS  - 3
SN  - 0952-6862
DO  - 10.1108/09526860810868247
UR  - https://doi.org/10.1108/09526860810868247
AU  - Gross Revital
AU  - Ashkenazi Yael
AU  - Tabenkin Hava
AU  - Porath Avi
AU  - Aviram Alec
ED  - Keith Hurst
PY  - 2008
Y1  - 2008/01/01
TI  - Implementing QA programs in managed care health plans: factors contributing to success
T2  - International Journal of Health Care Quality Assurance
PB  - Emerald Group Publishing Limited
SP  - 308
EP  - 324
Y2  - 2024/04/20
ER  -