Using the balanced scorecard to measure Chinese and Japanese hospital performance

Xiao‐yun Chen (Finance Department, China‐Japan Friendship Hospital, Beijing, People's Republic of China)
Kazunobu Yamauchi (Department of Medical Information and Management Science, Graduate School of Medicine, Nagoya University, Nagoya, Japan)
Ken Kato (Department of Medical Information and Management Science, Graduate School of Medicine, Nagoya University, Nagoya, Japan)
Akio Nishimura (Graduate School of Medicine, Nagoya University, Nagoya, Japan)
Katuski Ito (Graduate School of Medicine, Nagoya University, Nagoya, Japan)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 June 2006

Abstract

Purpose

The objective of the paper is to confirm the feasibility and value of using the balanced scorecard (BSC) to measure performance in two hospitals in different countries.

Design/methodology/approach

One hospital from China and another from Japan were chosen and key indicators were selected according to the BSC framework. A comparative hospital performance measurement model was set up using the BSC framework to comprehensively compare hospital performance in two countries.

Findings

The BSC was found to be effective for underlining existing problems and identifying opportunities for improvements. The BSC also revealed the hospitals' contribution to performance improvement of each country's total health system.

Research limitations/implications

Hospital performance comparisons between countries using the BSC depend on the selection of feasible and appropriate key performance indicators, which is occasionally limited by data collection problems.

Originality/value

The first use of the BSC to compare hospital performance between China and Japan shows benefits that not only suggests performance improvements in individual hospitals but also reveals effective health factors allowing implementation of valid national health policies.

Keywords

Citation

Chen, X., Yamauchi, K., Kato, K., Nishimura, A. and Ito, K. (2006), "Using the balanced scorecard to measure Chinese and Japanese hospital performance", International Journal of Health Care Quality Assurance, Vol. 19 No. 4, pp. 339-350. https://doi.org/10.1108/09526860610671391

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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