TY  - JOUR
AB  - Through a literature review, this paper demonstrates that there is a lack of knowledge about quality management within the mental health services. Ideas about quality from the wider services sector are then discussed, and a case study of a mental health scenario is provided. It is argued that health services generally, and mental health services in particular, have much to gain from becoming more closely aligned with the wider field of knowledge of quality management. Concludes that the wider techniques of managing service quality may prove useful, particularly in mental health services, due to the nature of such services and their inherent variability.
VL  - 17
IS  - 7
SN  - 0952-6862
DO  - 10.1108/09526860410563212
UR  - https://doi.org/10.1108/09526860410563212
AU  - Bell Louise
PY  - 2004
Y1  - 2004/01/01
TI  - Developing service quality in mental health services
T2  - International Journal of Health Care Quality Assurance
PB  - Emerald Group Publishing Limited
SP  - 401
EP  - 406
Y2  - 2024/05/13
ER  -