Developing service quality in mental health services

Louise Bell (Community Psychiatric Nurse/Modern Matron – Rehabilitation Services at the South Essex Partnership NHS Trust, Runwell Hospital, Wickford, Essex)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 December 2004


Through a literature review, this paper demonstrates that there is a lack of knowledge about quality management within the mental health services. Ideas about quality from the wider services sector are then discussed, and a case study of a mental health scenario is provided. It is argued that health services generally, and mental health services in particular, have much to gain from becoming more closely aligned with the wider field of knowledge of quality management. Concludes that the wider techniques of managing service quality may prove useful, particularly in mental health services, due to the nature of such services and their inherent variability.



Bell, L. (2004), "Developing service quality in mental health services", International Journal of Health Care Quality Assurance, Vol. 17 No. 7, pp. 401-406.

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Copyright © 2004, Emerald Group Publishing Limited

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