TY - JOUR AB - This paper describes several approaches for implementing quality improvement initiatives to improve patient satisfaction, which enables health‐care organizations to position themselves for success in today's global and increasingly competitive environment. Specifically, measuring the views of patients, improving patient satisfaction through a community‐wide effort, and using a Six Sigma program are discussed. Each of these programs can be an effective mechanism for quality improvement. A key component to quality improvement techniques involves collaborative efforts by all health‐care professionals and managers as they seek to increase patient satisfaction. VL - 17 IS - 6 SN - 0952-6862 DO - 10.1108/09526860410557589 UR - https://doi.org/10.1108/09526860410557589 AU - Torres E. Joseph AU - Guo Kristina L. PY - 2004 Y1 - 2004/01/01 TI - Quality improvement techniques to improve patient satisfaction T2 - International Journal of Health Care Quality Assurance PB - Emerald Group Publishing Limited SP - 334 EP - 338 Y2 - 2024/03/28 ER -