Empirical evidence for “the nurse satisfaction, quality of care and patient satisfaction chain”

Abstract

The statistics and associated literature reveal a chronic shortage of nurses and midwives and difficulties in recruiting and retaining D and E grades, the main providers of hands‐on patient care. This qualitative exploratory study of nurse satisfaction, dissatisfaction and reasons for staying provides empirical support for a conceptual model “the nurse satisfaction, quality of care and patient satisfaction chain”. The in‐depth interviews reveal a spontaneous and explicit linking of organisational resources to nurses’ ability to provide the level of patient care commensurate with their desire and patients’ needs. Nurse job satisfaction derives from knowing that they have provided good care as well as the attributes of the job such as a career, skill acquisition and the “people I work with”. Job dissatisfaction stems primarily from staff shortages, the behaviour of patients and negative media comment. The interviews demonstrate the critical role of the “ability to give quality care” and the satisfaction derived from patients’ demonstration of their appreciation and the influence of this on nurse retention.

Citation

Newman, K. and Maylor, U. (2002), "Empirical evidence for “the nurse satisfaction, quality of care and patient satisfaction chain”", International Journal of Health Care Quality Assurance, Vol. 15 No. 2, pp. 80-88. https://doi.org/10.1108/09526860210421482