A mens’ meeting place: quality and service effectiveness

Abstract

An audit on quality and service effectiveness at a community mens’ meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six‐week period, using client and chart assessment. A total of 36 consumers, four counsellors and the coordinator were interviewed, both formally and informally. The questions asked reflected the specific criteria related to each standard. Following a review of the results a detailed follow‐up and feedback plan was developed, with the suggestion to implement and review organisation specific policies and practices using the 360‐degree cycle of monitoring, assessing, taking action, follow‐up and feedback.

Citation

Pennebaker, D. and Vogels, R. (2002), "A mens’ meeting place: quality and service effectiveness", International Journal of Health Care Quality Assurance, Vol. 15 No. 1, pp. 17-24. https://doi.org/10.1108/09526860210415579