TY - JOUR AB - This article presents an empowerment model (EM) to be used by service users in human service organizations (HSOs). The EM is a structure for service user input to be integrated within the HSO at various administrative levels through a fourā€step sequential process. The article fills a distinct void in the literature as there are numerous accounts about the importance of empowerment, but few on processes that need to be defined to operationalize the concept. Implications are directed toward administrators as they need to take leadership in implementing the EM in order to deliver more efficient and relevant services to their clients. VL - 14 IS - 3 SN - 0952-6862 DO - 10.1108/09526860110391612 UR - https://doi.org/10.1108/09526860110391612 AU - Holosko Michael J. AU - Leslie Donald R. AU - Rosemary Cassano D. PY - 2001 Y1 - 2001/01/01 TI - How service users become empowered in human service organizations: the empowerment model T2 - International Journal of Health Care Quality Assurance PB - MCB UP Ltd SP - 126 EP - 133 Y2 - 2024/03/29 ER -