This article presents an empowerment model (EM) to be used by service users in human service organizations (HSOs). The EM is a structure for service user input to be integrated within the HSO at various administrative levels through a four‐step sequential process. The article fills a distinct void in the literature as there are numerous accounts about the importance of empowerment, but few on processes that need to be defined to operationalize the concept. Implications are directed toward administrators as they need to take leadership in implementing the EM in order to deliver more efficient and relevant services to their clients.
Holosko, M., Leslie, D. and Rosemary Cassano, D. (2001), "How service users become empowered in human service organizations: the empowerment model", International Journal of Health Care Quality Assurance, Vol. 14 No. 3, pp. 126-133. https://doi.org/10.1108/09526860110391612Download as .RIS
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