Information as a distinct dimension for satisfaction assessment of outpatient psychiatric services

Abstract

The purpose of this study is to verify whether information on services would appear as a distinct dimension of satisfaction in a multidimensional scale. Data collection was performed in two phases: 263 patients received the original version of the questionnaire and 200 received an adapted version of the scale. The findings suggest that not only is it important to consider information as a distinct dimension of satisfaction but it is equally important to examine three categories, consisting of satisfaction with information on; patients’ problems/illness; distinct treatment components such as medication and psychotherapy; and patients’ treatment progress.

Citation

Perreault, M., Katerelos, T.E., Sabourin, S., Leichner, P. and Desmarais, J. (2001), "Information as a distinct dimension for satisfaction assessment of outpatient psychiatric services", International Journal of Health Care Quality Assurance, Vol. 14 No. 3, pp. 111-120. https://doi.org/10.1108/09526860110391586