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Clinical governance is “ACE” – using the EFQM Excellence Model to support baseline assessment

Karen Holland (Clinical Effectiveness Co‐ordinator, Wakefield and Pontefract Community Health Trust, Wakefield, UK)
Sharon Fennell (IM&T Clinical Liaison Manager, Wakefield and Pontefract Community Health Trust, Wakefield, UK)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 July 2000

Abstract

The introduction of clinical governance in the “new NHS” means that National Health Service (NHS) organisations are now accountable for the quality of the services they provide to their local communities. As part of the implementation of clinical governance in the NHS, Trusts and health authorities had to complete a baseline assessment of their capability and capacity by September 1999. Describes one Trust’s approach to developing and implementing its baseline assessment tool, based upon its existing use of the European Foundation for Quality Management (EFQM) Excellence Model. An initial review of the process suggests that the model provides an adaptable framework for the development of a comprehensive and practical assessment tool and that self‐assessment ensures ownership of action plans at service level.

Keywords

Citation

Holland, K. and Fennell, S. (2000), "Clinical governance is “ACE” – using the EFQM Excellence Model to support baseline assessment", International Journal of Health Care Quality Assurance, Vol. 13 No. 4, pp. 170-177. https://doi.org/10.1108/09526860010336993

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MCB UP Ltd

Copyright © 2000, MCB UP Limited