The patient care development programme: organisational development through user and staff involvement

Patrick Hill (Consultant Clinical Psychologist, Head of Health Psychology, Royal United Hospital, Bath NHS Trust, Bath, UK)
Alex O’Grady (Director of Personnel, Royal United Hospital, Bath NHS Trust, Bath, UK)
Bruce Millar (Consultant Clinical Psychologist, Surrey and Sussex Healthcare NHS Trust, Redhill, UK)
Kathryn Boswell (Health Psychologist, Royal United Hospital, Bath NHS Trust, Bath, UK)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 1 July 2000

Abstract

A number of approaches have been developed in recent years to try effectively to engage service users in the process of planning and delivering health‐care services. The consumerist methodology for the strategy described in this paper was designed to maximise staff involvement in capturing user views, in order to develop services at a district general hospital. This strategy – the Patient Care Development Programme (PCDP) – provides a framework for both staff and patient involvement in shaping and influencing the development of health‐care services. Uses the findings from applying the strategy to modify care packages, roles, skills, layouts, protocols and procedures, in response to both the “shortfalls” and the service strengths that the patient’s view uncovers. Discusses the results of an evaluation of the programme which has been replicated in another part of the UK. The PCDP now forms part of a clinical governance framework and is being used to develop multi‐agency integrated care pathways.

Keywords

Citation

Hill, P., O’Grady, A., Millar, B. and Boswell, K. (2000), "The patient care development programme: organisational development through user and staff involvement", International Journal of Health Care Quality Assurance, Vol. 13 No. 4, pp. 153-161. https://doi.org/10.1108/09526860010336957

Publisher

:

MCB UP Ltd

Copyright © 2000, MCB UP Limited

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