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Total quality management in European healthcare

John Øvretveit (Professor of Health Policy and Management, The Nordic School of Public Health, Goteborg, Sweden, and Faculty of Medicine, Bergen University, Norway)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 April 2000



Total quality management (TQM) promises much for service industries yet it has been little used in European healthcare. Of those hospitals and services which have implemented TQM, few have had great success and many have found difficulties sustaining their programmes. This paper defines TQM in healthcare and considers examples and results of TQM in European healthcare. It distinguishes between team projects using TQM methods and organization‐wide TQM programmes, and finds more evidence for the success of projects than for programmes. The paper discusses whether the differences between healthcare and many other industries explain the mixed results, and considers the prospects for future TQM programmes in European healthcare.



Øvretveit, J. (2000), "Total quality management in European healthcare", International Journal of Health Care Quality Assurance, Vol. 13 No. 2, pp. 74-80.




Copyright © 2000, MCB UP Limited

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