Institutional development (ID) can be an elusive concept when attempts to analyse it are made. The notion of sustainability is even more intangible, save for the fact that the results of any ID should be able to continue after the external or technical assistance is withdrawn. Attempts to define both ID and sustainability and reviews the case of establishing an urban management system. Addresses its performance and sustainability and presents a method of quantifying the analysis of sustainability, using the case material. The method is dominated by the client′s self‐assessment. The role of the expert is to offer a quantified structure for that assessment.
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