Quality Assurance (BS 5750) in Social Services Departments

Abstract

Quality assurance is concentrated in manufacturing and over the last three to four years there has been an upsurge of interest in the public sector. Focuses on local authority social services departments, but literature and the implementation of quality assurance in the social services is very limited, particularly in specific areas such as Meals on Wheels, home care services and children′s homes. Provides an understanding of the requirements of implementing Quality Assurance (BS5750) in Social Services, particularly the Meals on Wheels service. Gives a brief outline of what is quality assurance and BS5750. Aims to provide social service practitioners with insight and guidance to the requirements of introducing BS5750 for the Meals on Wheels service.

Citation

Patel, A. (1994), "Quality Assurance (BS 5750) in Social Services Departments", International Journal of Public Sector Management, Vol. 7 No. 2, pp. 4-15. https://doi.org/10.1108/09513559410055198