The introduction of quality in the public sector has received scant attention, particularly in the area of local authority social services departments. Examines the state of quality progress in social services departments throughout the UK. Findings are reported which suggest that several social services departments are taking on board the concept of quality and the implementation programmes thereby produced. However, some are in the slow track and a proposed implementation blue‐print is put forward.
Isgrove, R. and Patel, A. (1993), "Quality Progress in UK Social Services Departments: An Exploratory Study", International Journal of Public Sector Management, Vol. 6 No. 6. https://doi.org/10.1108/09513559310046829Download as .RIS
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