Knowledge management modeling in public sector organizations: a case study

Abstract

Purpose

The purpose of this paper is to describe the successful use of a knowledge management (KM) model in a public sector organization.

Design/methodology/approach

Building on the theoretical foundation of others, this case study demonstrates the value of KM modeling in a science‐based initiative in the Canadian public service.

Findings

The Inukshuk KM model, which comprises the five elements of technology, leadership, culture, measurement, and process, provides a holistic approach in public service KM.

Practical implications

The proposed model can be employed by other initiatives to facilitate KM planning and implementation.

Originality/value

This the first project to consider how KM models may be implemented in a Canadian public service environment.

Citation

Girard, J.P. and McIntyre, S. (2010), "Knowledge management modeling in public sector organizations: a case study", International Journal of Public Sector Management, Vol. 23 No. 1, pp. 71-77. https://doi.org/10.1108/09513551011012330