Implementing change in a public agency: Leadership, learning and organisational resilience

Abstract

Purpose

The article aims to investigate implementation problems arising from the introduction of a new computer system in a public agency.

Design/methodology/approach

Two analytical lenses were employed: a prescriptive model of technology‐based implementation and planned and emergent models of change.

Findings

Unintended consequences tested the organisation's resilience. It was found that those parts of the organisation with enhanced resilience exhibited localised leadership.

Practical implications

Successful implementation of change involving new technology requires a balance between “top‐down” planning and distributed leadership. Adequate attention to organisational learning is also a significant factor.

Originality/value

Implementation involving new computer systems is a commonly‐encountered problem in the public sector, yet there are few empirically‐based studies that deal with organisational and management issues in this context.

Citation

Stewart, J. and O'Donnell, M. (2007), "Implementing change in a public agency: Leadership, learning and organisational resilience", International Journal of Public Sector Management, Vol. 20 No. 3, pp. 239-251. https://doi.org/10.1108/09513550710740634