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Performance measurementfor stakeholders: The case of Scottish local authorities

Mik Wisniewski (Department of Management Science, Strathclyde Business School,Glasgow, UK)
Derek Stewart (Bishop's Consulting, Glasgow, UK)

International Journal of Public Sector Management

ISSN: 0951-3558

Article publication date: 1 May 2004



With continuing pressures for transparency, accountability and value for money, measuring the performance of public sector organisations is attracting increasing academic and management attention. However, little attention appears to have been paid to the performance information needs of stakeholders. This paper describes work with a number of Scottish local authority services to develop an information portfolio that would meet the performance measurement needs of diverse stakeholders. Overall, the approach was found to be useful, allowing services to identify the key stakeholders with an interest in their service's performance, the judgements about performance that each group wanted to make and the key information that stakeholders would need.



Wisniewski, M. and Stewart, D. (2004), "Performance measurementfor stakeholders: The case of Scottish local authorities", International Journal of Public Sector Management, Vol. 17 No. 3, pp. 222-233.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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