TY  - JOUR
AB  - Over the last decade, the public sector of many economies has undergone various reform initiatives. A central element of these reforms is the introduction of “market‐oriented commercial practices” in the sector. Such initiatives have required public sector entities to engage in constant organisational learning processes. Using the New South Wales State mail service as a case illustration, this paper explores the “new knowledge creation” aspects of such reform initiatives. The paper explores how the State mail service underwent “new knowledge‐creation” processes as part of the commercialisation initiative. It is argued that the newly introduced commercial technologies have played a significant role in the process of creating and transferring knowledge within the organisation.
VL  - 16
IS  - 5
SN  - 0951-3558
DO  - 10.1108/09513550310489313
UR  - https://doi.org/10.1108/09513550310489313
AU  - Mir M.
AU  - Rahaman A.S.
PY  - 2003
Y1  - 2003/01/01
TI  - Organisational knowledge creation and the commercialisation of State mail service
T2  - International Journal of Public Sector Management
PB  - MCB UP Ltd
SP  - 373
EP  - 392
Y2  - 2024/05/07
ER  -