Urban service delivery in developing countries – Escaping western bureaucratic solutions
International Journal of Public Sector Management
Article publication date: 1 July 2001
Explores the record of alternative urban service delivery in selected world areas and assesses the prospects for new designs intended to implement specific programs. It is a continuation of a project which in 1999 culminated in a book entitled Bureaucracy and the Alternatives in World Perspective by Keith M. Henderson and O.P. Dwivedi, and seeks to apply the ideas in that volume to urban areas. The basic concern is how education, health, housing, transportation, utilities, micro‐credit, and other goods and services may be provided to urban residents in the “Third world” without exclusively governmental agents and agencies. Shows examples of successful past and existing programs and presents a classification framework. Indicates the requirements for coordination, accountability, transparency, “scaling up”, managerial expertise, and “outsider status”.
Henderson, K.M. (2001), "Urban service delivery in developing countries – Escaping western bureaucratic solutions", International Journal of Public Sector Management, Vol. 14 No. 4, pp. 327-340. https://doi.org/10.1108/09513550110397902
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