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New modes of service delivery in the public sector – Commercialising government services

Kerry Brown (Queensland University of Technology, Brisbane, Australia)
Neal Ryan (Queensland University of Technology, Brisbane, Australia)
Rachel Parker (University of Queensland, Brisbane, Australia)

International Journal of Public Sector Management

ISSN: 0951-3558

Article publication date: 1 June 2000

Abstract

There is an international trend to contestability and marketisation in the delivery of public services. The underlying foundation of these trends is that competition results in improved outcomes such as greater efficiency, higher quality of service, a clearer focus on customers and better value for money. This paper examines an approach to the reform agenda that avoids the more dramatic responses of privatisation, corporatisation and large‐scale contracting out while still focusing on achieving commercial principles in public sector service delivery. Commercialisation, in this context, provides a way of developing commercial arrangements yet maintains service delivery within the public sector and offers the possibility of retaining important social objectives.

Keywords

Citation

Brown, K., Ryan, N. and Parker, R. (2000), "New modes of service delivery in the public sector – Commercialising government services", International Journal of Public Sector Management, Vol. 13 No. 3, pp. 206-221. https://doi.org/10.1108/09513550010345955

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited