TY  - JOUR
AB  - Examines the concept of service quality in business education with data collected from 388 students. Identifies seven factors which influence student evaluations of service quality. In descending order of importance these factors are: reputation, administrative personnel, faculty, curriculum, responsiveness, physical evidence and access to facilities. Describes the implications for controlling quality and for achieving excellence in business education.
VL  - 11
IS  - 2
SN  - 0951-354X
DO  - 10.1108/09513549710163961
UR  - https://doi.org/10.1108/09513549710163961
AU  - LeBlanc Gaston
AU  - Nguyen Nha
PY  - 1997
Y1  - 1997/01/01
TI  - Searching for excellence in business education: an exploratory study of customer impressions of service quality
T2  - International Journal of Educational Management
PB  - MCB UP Ltd
SP  - 72
EP  - 79
Y2  - 2024/04/24
ER  -