TY  - JOUR
AB  - Examines the emerging paradigm of total quality management and
summarizes its implications for higher education. Rather than
prescribing a set of generic implementation steps, suggests that there
are other, more significant, factors to be considered related to the
timing of the initiative rather than where it should begin. Discusses
four necessary issues: the removal of abstraction from the concept of
quality in higher education; organization‐wide understanding of the
customer; the importance of assessing the current quality level; and the
need for strategic quality planning. Also cites classical organizational
facets such as structure, culture, human resource management and
leadership as being among the determinants of TQM success –
concentration on these key matters attenuates the importance of the
method of implementation. Argues that to disregard these harbingers of
success is to risk long‐term damage to the organization and considerably
reduce the likelihood of sustained and self‐generating organizational
improvement.
VL  - 6
IS  - 4
SN  - 0951-354X
DO  - 10.1108/09513549210014673
UR  - https://doi.org/10.1108/09513549210014673
AU  - Taylor Andrew
AU  - Hill Frances M.
PY  - 1992
Y1  - 1992/01/01
TI  - Implementing TQM in Higher Education
T2  - International Journal of Educational Management
PB  - MCB UP Ltd
Y2  - 2024/04/19
ER  -