TY  - JOUR
AB  - With increasing competition amongst higher education institutions to attract students, “quality” has emerged as a theme to be adopted. This paper undertakes a case study of an institution, which has implemented a quality system and was the first private college in Malaysia to be awarded the ISO 9002 certification in total for all of its departments. The paper investigates the management system prior to adopting the quality system, reviews the implementation process and evaluates the effectiveness of the system on the academic departments. The paper reports findings of the study.
VL  - 17
IS  - 4
SN  - 0951-354X
DO  - 10.1108/09513540310474365
UR  - https://doi.org/10.1108/09513540310474365
AU  - Sadiq Sohail M.
AU  - Rajadurai Jegatheesan
AU  - Azlin Abdul Rahman Nor
PY  - 2003
Y1  - 2003/01/01
TI  - Managing quality in higher education: a Malaysian case study
T2  - International Journal of Educational Management
PB  - MCB UP Ltd
SP  - 141
EP  - 146
Y2  - 2024/04/19
ER  -