TY - JOUR AB - VL - 18 IS - 3 SN - 0950-4125 DO - 10.1108/09504120410528081 UR - https://doi.org/10.1108/09504120410528081 AU - Reid Christine D. PY - 2004 Y1 - 2004/01/01 TI - Chartered Management Institute Dictionary of Business and Management T2 - Reference Reviews PB - Emerald Group Publishing Limited SP - 25 EP - 25 Y2 - 2024/05/11 ER -