TY  - JOUR
AB  - The purpose of this paper is to propose a model for delivering greater customer value through the clear shaping, enhancing, and living of core values. The approach is to construct a model that explains the approach; illustrate it with a number of useful ideas, likely snags, and real examples. True customer value comes from a series of ordered events and related concepts that management must apply with rigor all the time. The paper shows how different pieces of a complex puzzle fit together into a lucid model. Value is to middle and upper management who are experiencing frustration at getting their message across and talented, overlooked employees who feel they don’t have a voice.
VL  - 6
IS  - 1
SN  - 1077-5730
DO  - 10.1108/08944310510558106
UR  - https://doi.org/10.1108/08944310510558106
AU  - Evans Bill
PY  - 2005
Y1  - 2005/01/01
TI  - Best way to improve your performance: improve how you impart core values
T2  - Handbook of Business Strategy
PB  - Emerald Group Publishing Limited
SP  - 315
EP  - 319
Y2  - 2024/05/04
ER  -