Service desk shuffle

Abstract

Purpose

The purpose of this article is to encourage public librarians to consider replacing two service desks with one.

Design/methodology/approach

The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk.

Findings

Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional.

Originality/value

Offers a “common‐sense” perspective on providing reference and circulation services.

Citation

Lund, J.R. (2012), "Service desk shuffle", The Bottom Line, Vol. 25 No. 1, pp. 23-25. https://doi.org/10.1108/08880451211229199