Service desk shuffle
Article publication date: 25 May 2012
The purpose of this article is to encourage public librarians to consider replacing two service desks with one.
The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk.
Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional.
Offers a “common‐sense” perspective on providing reference and circulation services.
Lund, J.R. (2012), "Service desk shuffle", The Bottom Line, Vol. 25 No. 1, pp. 23-25. https://doi.org/10.1108/08880451211229199
Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited