The purpose of this article is to encourage public librarians to consider replacing two service desks with one.
The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk.
Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional.
Offers a “common‐sense” perspective on providing reference and circulation services.
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