The policy/procedure manual, part II: Procedures that complement good policies

Abstract

Purpose

This article's purpose is to show the “why” and “how” of making well thought‐out procedures.

Design/methodology/approach

The article introduces the training need for good procedures, further defines them, and then describes how to think about them in order to produce a useful set of them.

Findings

The findings are that good procedures are useful to, and necessary for, a well‐run library.

Practical implications

Libraries need to have, and consistently follow, good procedures in order to function efficiently.

Social implications

Libraries will only survive as long as they are offering good service for a reasonable cost, the end goal of good procedures.

Originality/value

The value of the article is in learning how to come up with good procedures as a basic tool that will help library staff to perform their duties as efficiently as possible.

Citation

Fitsimmons, G. (2012), "The policy/procedure manual, part II: Procedures that complement good policies", The Bottom Line, Vol. 25 No. 1, pp. 13-15. https://doi.org/10.1108/08880451211229162