Best practices from a library cat

Abstract

Purpose

The purpose of this paper is to encourage substantive personal interaction with public library patrons.

Design/methodology/approach

The argument for implementing a service model based on personal interaction is presented.

Findings

By using the story of a library cat, library staff can replicate a similar emotional bond and loyalty with its patrons.

Originality/value

Affectionate animals can teach us a lot about ourselves and help to improve service to library patrons.

Citation

Lund, J.R. (2011), "Best practices from a library cat", The Bottom Line, Vol. 24 No. 1, pp. 49-50. https://doi.org/10.1108/08880451111142060