TY  - JOUR
AB  - Considers the impact of multi‐faceted measures of job satisfaction
on customer‐oriented behaviours demonstrated by service providers.
Reveals how overall job satisfaction, together with specific
satisfaction related to supervision, colleagues, promotion and work are
positively related to customer‐orientation, while satisfaction with pay
is not of significance in this case. Discusses recommendations for
management and suggestions for further research.
VL  - 6
IS  - 2
SN  - 0887-6045
DO  - 10.1108/08876049210035872
UR  - https://doi.org/10.1108/08876049210035872
AU  - Hoffman K. Douglas
AU  - Ingram Thomas N.
PY  - 1992
Y1  - 1992/01/01
TI  - Service Provider Job Satisfaction and Customer
T2  - Journal of Services Marketing
PB  - MCB UP Ltd
SP  - 68
EP  - 78
Y2  - 2024/09/21
ER  -