TY - JOUR AB - Explores the concept of uncertainty in marketing decision making. Offers a structure of a decision dilemma with advice on how to evaluate possible scenarios arising from it. Examines the significance of probability, demonstrating the combination of probability and economic consequences into a comparison between two courses of action, risky and conservative. Argues that such an approach is preferable to hesitating due to fear of uncertainty. VL - 5 IS - 4 SN - 0887-6045 DO - 10.1108/08876049110035648 UR - https://doi.org/10.1108/08876049110035648 AU - Shelley Charles J. PY - 1991 Y1 - 1991/01/01 TI - Uncertain about Uncertainty T2 - Journal of Services Marketing PB - MCB UP Ltd SP - 39 EP - 47 Y2 - 2024/04/20 ER -