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Perceived value: a critical examination of definitions, concepts and measures for the service industry

Philipp E. Boksberger (Institute for Tourism and Leisure Research, University of Applied Sciences HTW Chur, Chur, Switzerland)
Lisa Melsen (School of Management, La Trobe University, Bundoora, Australia)

Journal of Services Marketing

ISSN: 0887-6045

Article publication date: 24 May 2011

19075

Abstract

Purpose

The aim of this paper is to provide a literature review of the state‐of‐the‐art and up to date concepts and measures undertaken in the research on perceived value. The purpose especially is to provide a comprehensive and systematic overview of the research on perceived value.

Design/methodology/approach

The common perceived value definitions, conceptual and measurement approaches and its close relationship with important and highly researched service industry components such as service quality and customer satisfaction are discussed.

Findings

This paper demonstrates underlying and foundational theories, systematises the research streams and addresses the unsolved concerns of perceived value. The paper concludes with recommendations for the future research and application of perceived value as being relevant to the service industry.

Originality/value

The contribution of the paper lies in achieving a more profound understanding of the nature of perceived value for, equally, academics and industry.

Keywords

Citation

Boksberger, P.E. and Melsen, L. (2011), "Perceived value: a critical examination of definitions, concepts and measures for the service industry", Journal of Services Marketing, Vol. 25 No. 3, pp. 229-240. https://doi.org/10.1108/08876041111129209

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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