TY  - JOUR
AB  - This study investigates the applicability of a modified SERVQUAL instrument as a means of measuring residents' perceptions of long‐term health‐care service quality in the USA and UK. The results confirm a stable, four‐factor structure that is similar to previously defined service quality dimensions and is invariant across the countries studied.
VL  - 18
IS  - 7
SN  - 0887-6045
DO  - 10.1108/08876040410561857
UR  - https://doi.org/10.1108/08876040410561857
AU  - Kilbourne William E.
AU  - Duffy Jo Ann
AU  - Duffy Michael
AU  - Giarchi George
PY  - 2004
Y1  - 2004/01/01
TI  - The applicability of SERVQUAL in cross‐national measurements of health‐care quality
T2  - Journal of Services Marketing
PB  - Emerald Group Publishing Limited
SP  - 524
EP  - 533
Y2  - 2024/04/26
ER  -