A preliminary evaluation of professional accounting services: direct marketing on the Internet

Maria L. Roxas (Professor of Marketing, Central Connecticut State University, New Britain, Connecticut, USA)
Lucia Peek (Professor, College of Business and Technology, Western Illinois University, Macomb, Illinois, USA)
George Peek (Professor, College of Business and Technology, Western Illinois University, Macomb, Illinois, USA)
Thorsten Hagemann (Graduate student, School of Business, Central Connecticut State University, New Britain, Connecticut, USA)

Journal of Services Marketing

ISSN: 0887-6045

Publication date: 1 December 2000

Abstract

Recent advances in the Internet have afforded professional accounting firms a form of promotion to enhance their image as technologically competent. Currently, over 2,000 accounting firms have Web sites registered with The List of CPA Firms Directory. The objective of this paper is to conduct a preliminary content analysis of the web pages of accounting firms. A total of 346 Web sites were randomly selected. The contents of the Web pages were examined and analysed for inclusion of client choice factors, basic company information, value added features, and graphics. The registration of the accounting firms’ Web sites by search engines, Web yellow pages, CPA directories, and state CPA societies was also investigated. Generally, firms did a good job of providing basic client desired information about the firm, but they must register their Web sites with search engines that are commonly available and must encourage more interactivity with existing and potential clients by providing free information such as newsletters and links to relevant Web sites. They need to develop greater expertise in using the specific features and advantages of the Internet medium.

Keywords

Citation

Roxas, M., Peek, L., Peek, G. and Hagemann, T. (2000), "A preliminary evaluation of professional accounting services: direct marketing on the Internet", Journal of Services Marketing, Vol. 14 No. 7, pp. 595-605. https://doi.org/10.1108/08876040010352763

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Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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