TY  - JOUR
AB  - This article contributes to the marketing literature by identifying key success factors in industrial service markets. In industrial markets, services are becoming critical for the creation of competitive advantage. However, the marketing of these services has received relatively limited attention in the industrial marketing and services marketing literature. In order to close this gap, the authors undertook a qualitative research study to build a specific model of competitive advantage for industrial services. The model identifies three core elements in the creation of superior customer value. Further, three sets of “value drivers” are discussed. Ideas for further research and recommendations for business practitioners are formulated.
VL  - 13
IS  - 4/5
SN  - 0885-8624
DO  - 10.1108/08858629810226654
UR  - https://doi.org/10.1108/08858629810226654
AU  - Matthyssens Paul
AU  - Vandenbempt Koen
PY  - 1998
Y1  - 1998/01/01
TI  - Creating competitive advantage in industrial services
T2  - Journal of Business & Industrial Marketing
PB  - MCB UP Ltd
SP  - 339
EP  - 355
Y2  - 2024/04/25
ER  -