Sales presentation skills and salesperson job performance
Abstract
Purpose
The purpose of this article is to examine the relations between important sales presentation skills and salesperson job performance.
Design/methodology/approach
Data on each construct in the model was gathered and the relations analyzed using LISREL software.
Findings
Salesperson experience, and to a lesser degree training, underlie sales presentation skills. Salesperson skill at using adaptive selling techniques and closing are related with increased performance.
Research limitations/implications
Additional sales skills need to be considered and salespeople other than those in the B‐B environment should be studied.
Practical implications
Sales managers are urged to ensure their B‐B salespeople develop their skills in adaptive communication and closing as one means to improve sales performance.
Originality/value
The findings highlight the importance of salesperson experience and training in developing the skills that contribute to sales performance.
Keywords
Citation
Johlke, M.C. (2006), "Sales presentation skills and salesperson job performance", Journal of Business & Industrial Marketing, Vol. 21 No. 5, pp. 311-319. https://doi.org/10.1108/08858620610681614
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited