This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/08858629910290210. When citing the article, please cite: Ralf Schellhase, Petra Hardock, Martin Ohlwein, (1999), “Customer satisfaction in business-to-business marketing: the case of retail organizations and their suppliers”, Journal of Business & Industrial Marketing, Vol. 14 Iss: 5/6, pp. 416 - 432.
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