Snap & Go: a QReative case in point

Abstract

Puropose

The purpose of this paper is to describe why and how Contra Costa County Library is using two‐dimensional barcodes called (QR, quick response) codes and a mobile patron support system to deliver library service to mobile phone users through a service called “Snap & Go”.

Desing/methodology/approach

The paper finds that case study to review the process of defining and delivering mobile library service through the use of QR codes.

Findings

QR codes provide a quick and easy way for library patrons with mobile phones to access relevant information and service both inside the library and out in the community.

Originality/value

The paper discusses one library's initiative to pilot the use of QR codes to deliver mobile library service.

Citation

MacKinnon, P. and Sanford, C. (2010), "Snap & Go: a QReative case in point", Library Hi Tech News, Vol. 27 No. 4/5, pp. 5-8. https://doi.org/10.1108/07419051011083163