The purpose of this paper is to report on papers presented at the ninth annual Southern African online user group conference on 3‐5 June 2008 in Pretoria.
The focus was very much on the changes facing librarians daily, changes in users as well as in technology. This was addressed in subthemes such as the Google generation, news alerting services, institutional repositories and end‐user training.
Librarians must be on the forefront of innovative use of technology if they are to attract and retain the new users.
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