The Wireless Librarian: Using Tablet PCs for Ultimate Reference and Customer Service: A Case Study

Abstract

Purpose

To provide an overview of the reference services provided through the use of Tablet PCs at the Salem‐South Lyon District Library.

Design/methodology/approach

A detailed description of what Tablet PCs are and how they work, including information about the benefits Tablet PCs present to reference transactions and tips for librarians to successfully integrate Tablet PCs into their reference service.

Findings

Tablet PCs allow reference librarians to provide quality customer service to their patrons by saving them time. Librarians who use Tablet PCs during reference transactions have access to online resources from any point in a library’s wireless network.

Research limitations/implications

There are new models of Tablet PCs available on the market that may not have been tested by librarians. New, improved features of Tablet PCs may enhance their usefulness to librarians.

Practical Implications

This paper provides useful information and advice for librarians who are considering using Tablet PCs, or who are searching for a way to enhance their current reference service.

Value

This paper provides insight from librarians who are currently using Tablet PCs in their reference service. This will inspire other librarians to consider using Tablet PCs in their libraries and help them be successful in the integration of Tablets into their reference routines.

Citation

Hibner, H. (2005), "The Wireless Librarian: Using Tablet PCs for Ultimate Reference and Customer Service: A Case Study", Library Hi Tech News, Vol. 22 No. 5, pp. 19-22. https://doi.org/10.1108/07419050510613819