Taking pro‐action: A survey of potential users before the availability of wireless access and the implementation of a wireless notebook computer lending program in an academic library

Abstract

Purpose

The purpose of the article is to gauge reaction to the implementation of a wireless laptop lending program in a university library before it actually became operational and wireless access itself became available.

Design/methodology/approach

This online survey consisted of 22 multiple choice questions that all Monmouth University students and employees were invited by e‐mail to answer.

Findings

The vast majority of responses came from students, and most of them were ready for wireless access in the library and across campus. Several re‐emphasized in text their desire to log‐on to the network with their own laptops.

Research limitations/implications

The survey ran for only two weeks, and yet, because tabulation was done by hand, a response rate ten times greater would have made our method impracticable.

Practical implications

This kind of survey is comparatively easy and fast to implement. It lends itself to follow‐up surveys to measure the success of a wireless computer program or other technological development, including the possible effects on user attitude.

Originality/value

This study was original in that it took place just before a wireless laptop‐lending program was activated. Tightly focused online surveys with a limited number of questions can help librarians anticipate issues not considered or sufficiently emphasized earlier, or quickly assess the impact wireless access is having.

Citation

Holden, H.A. and Deng, M. (2005), "Taking pro‐action: A survey of potential users before the availability of wireless access and the implementation of a wireless notebook computer lending program in an academic library", Library Hi Tech, Vol. 23 No. 4, pp. 561-575. https://doi.org/10.1108/07378830510636346