TY  - JOUR
AB  - 
VL  - 23
IS  - 4
SN  - 0736-3761
DO  - 10.1108/07363760610674356
UR  - https://doi.org/10.1108/07363760610674356
AU  - Feldman Barr Terri
PY  - 2006
Y1  - 2006/01/01
TI  - Measuring Customer Service Effectiveness
T2  - Journal of Consumer Marketing
PB  - Emerald Group Publishing Limited
SP  - 228
EP  - 229
Y2  - 2024/04/20
ER  -