The value and supply chain is an emerging pathway to marketing's emphasis on customers. It integrates a renewed focus on customer value and the economic and behavioral systems of the supply chain. Successful value chains can be developed with emphasis on the four practices that drive a customer orientation. These are: relationships, interactivity, valuing customers over time, and customization. When properly integrated, these practices help to form networks operating as a competitive unit. This paper clarifies the role of value in the value chain, discusses the use of the four major elements in the value chain, and draws implications for marketers.
Pitta, D.A., Franzak, F.J. and Little, M.W. (2004), "Maintaining positive returns in the value and supply chain: applying tomorrow's marketing skills", Journal of Consumer Marketing, Vol. 21 No. 7, pp. 510-519. https://doi.org/10.1108/07363760410568725
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