It seems that sociology (the science of society) has not until now seriously undertaken the operational definition of the concept of “organizational efficiency” or “social performance”. The reason for this huge and inexplicable oversight might be that sociology does not use as a routine the systemic and sociocybernetic approaches. In fact, it does not seem possible to define operationally the concept of organizational efficiency since only a systemic and sociocybernetic conception of the organization could provide in principle the subconcepts of globality, inputs, outputs, transformation and feedback so absolutely indispensable for expressing this definition in terms of the relation between the means used (X) and the ends achieved (Y). Even the outputs “Y” and the inputs “X” have to be previously viewed from a globalizing systemic angle, which means grasping the needs and satisfaction of the system from its point of view.
Parra‐Luna, F. (1997), "The notion of system as a conceptual bridge between the sociology of organizations and organizational efficiency", Kybernetes, Vol. 26 No. 6/7, pp. 816-823. https://doi.org/10.1108/03684929710170003Download as .RIS
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