Organizational learning and the effective management of complexity

Abstract

Purpose

The purpose of this paper is to show, through a case study, the relationship between organizational learning and the need to improve the organization's management of complexity.

Design/methodology/approach

A case study is used.

Findings

The case study illustrates both how organizational learning needs a requisite structure to occur and how learning loops contribute to the viability of a project.

Originality/value

This case study shows that designing learning loops requires setting up the structural conditions for a Human Communication System in the organization.

Citation

Reyes, A. (2012), "Organizational learning and the effective management of complexity", Kybernetes, Vol. 41 No. 3/4, pp. 318-326. https://doi.org/10.1108/03684921211229424