Automated management and evaluation system for community health service

Abstract

Purpose

The aim is to focus on an automated management and evaluation system to control the operation of community health service (CHS) efficiently.

Design/methodology/approach

On the basis of analyzing existing health laws, regulations, CHS work situation, the authors established the execution method and supervision norm of management for CHS. They used Delphi expert consultation activity and analytic hierarchy process to construct weight coefficient allocation list and synthesize evaluation models: GI=∑_I=1^NCiPi. The authors synthesized computer technology to design corresponding software, and then completed the spot usage.

Findings

The automated management and evaluation system for CHS has been completed. The system possesses automated management function, automated evaluation function, searching function, the functions of supervision and statistics analysis as well as the feedback. Automated management includes guide and filling‐in, checking‐up, modifying and saving, converging, submitting, examining and approving, receiving, saving to file and issuing formation, etc. Automated evaluation can rank automatically synthesized index or any selected single criterion index in the order of either high to low or low to high. The feedback function is able to be used to convey timely the state of execution, and to offer the bases for further adjustment.

Research limitations/implications

The automated evaluation makes the difficult evaluation work of daily supervision simple and maneuverable.

Practical implications

The systemization and automation of CHS management can control effectively practical operation of CHS.

Originality/value

The study is the first to establish an automated compliance management and evaluation system for Chinese CHS.

Citation

Hu, H., Liang, W., Guo, A., An, X., Zhou, P., Wang, J. and Lin, Y. (2008), "Automated management and evaluation system for community health service", Kybernetes, Vol. 37 No. 9/10, pp. 1359-1366. https://doi.org/10.1108/03684920810907652