TY  - JOUR
AB  - 
VL  - 35
IS  - 7/8
SN  - 0368-492X
DO  - 10.1108/03684920610675319
UR  - https://doi.org/10.1108/03684920610675319
AU  - Clark Moira
AU  - Baker Susan
PY  - 2006
Y1  - 2006/01/01
TI  - Business Success through Service Excellence
T2  - Kybernetes
PB  - Emerald Group Publishing Limited
SP  - 1300
EP  - 1301
Y2  - 2024/04/19
ER  -